Customer Support Representative

Role Overview

Jon and Pete Najarian’s Market Rebellion is looking for a Customer Support Representative to join our growing team. You will serve as a liaison between our growing base of prospective clients and customers and our sales and coaching staff.

The ideal candidate is meticulously detail and project oriented with strong organizational skills, including strong knowledge of webinar/live stream platforms, CRMs, calendar, and scheduling tools.

The primary purpose of this role is to assist in serving clients by answering product and service questions, fielding phone and email inquiries, processing customer orders, and fulfill customer needs to ensure customer satisfaction.

The strongest candidates will have a knowledge of commonly used concepts, practices and procedures within the stock or options trading/brokerage industries and experience in servicing active trader clients.

What You'll Be Doing:

  • Support Market Rebellion Client Support team with prospecting, on-boarding and maintaining client relationships to support our growing product and subscription service offerings
  • Manage inbox of incoming calls and emails
  • Identify and assess customers’ needs to achieve satisfaction
  • Meet personal/team targets and call handling quotas
  • Follow communication procedures, guidelines and compliance policies
  • Assist inbound queries with placement of orders, refunds, or exchanges and answer questions about warranties or terms of sale

What We're Looking For:

  • 3-5 years pf proven customer support experience
  • Bachelor’s degree required, technical or business-related field preferred
  • Interest in trading financial markets, options trading knowledge preferred
  • Strong phone contact handling skills and active listening
  • Experience with CRM systems and practices (Salesforce and/or HubSpot)
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

Apply Online

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